Cancellations and refunds

• 24 hours or more before the start: cancel from the link in your confirmation email for a full refund. Any free-play minutes you used go back into your balance.
• Between 2 and 24 hours before: cancel for a 50% refund. Free-play minutes used are not returned.
• Less than 2 hours before: bookings can't be cancelled online and no refund applies. Please call us if something has come up.
• If you don't turn up: we hold your spot for 15 minutes after the start time, then the booking is marked as a no-show. No refund applies.
• If we have to cancel: you get a full refund, whenever it happens, and your free-play minutes back.
• Arriving late: your session still ends at the booked finish time.
• Running over: booked time is paid in advance and we never charge you extra for a booking that runs over. Staff will let you know when your time is up.

Refunds go back to the card you paid with and usually appear within 5–10 business days. Prices include GST.